Edisongroup Sign up guide in 5 easy steps

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TROUBLESHOOTING

While it is rare that people need to follow our troubleshooting guide, there are some instances in which you need to. We will go through the troubleshooting guide, here.

Step 1 – Make sure that you have an active and reliable internet connection. That can cause unexpected errors such as timeouts.

Step 2 – Ensure that you typed your details correctly. If there is an option for viewing your password, use it. Providing there is no one that can not see your password around.

Step 3 – Make sure your CAPS LOCK is off.

Step 4 – If you still cannot access the site, you can clear your cache and cookies. Find our guide of how to do that on the most popular browsers, here.

Step 5 – Turn off any Virtual Private Network (VPN) that you may be using. Some sites will block specific countries or place IP addresses.

Step 6 – If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.

Step 7 – If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can.

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Digitalis
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